From Instant Messaging to Outreach: the Development, Use and Effects of Virtual Reference in the College Library Environment
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This paper begins with a review of the recent and pertinent literature on the use of virtual reference services in the traditional or residential college setting. Detailing the history, implementation and continuing development of a set of virtual reference services at Franklin & Marshall College provides an update of that scholarship. A picture emerges of a College Library that has continued to provide the more traditional face-to-face services, while expanding successfully into virtual services created almost completely in-house, and customizing them to fit a particular educational situation. This interactive tandem of virtual and traditional services, when coupled with a purposeful increase in marketing and outreach efforts, has had the effect of growing the use and positive perception of our resources, our Libraries, and our librarians. The construction, management, evaluation and maintenance of these services are addressed. Discussion of possible organizational costs and drawbacks, and future possibilities for the services, form the conclusion of the paper.
10 p. Microsoft Word (.doc) conference presentation including bibliography of virtual reference literature
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A letter by Dr. Benjamin Rush, describing the consecration of the German college at Lancaster in June, 1787. Printed, with an introduction and notes, from a newly discovered manuscript, now in the Fackenthal library at Franklin and Marshall college. Butterfield, L. H. (Lancaster, PA: Franklin and Marshall College, 1945)Published transcription and commentary on a letter by Benjamin Rush describing the dedication ceremonies for Franklin College. The original letter by Rush is also available online through the F&M Founding Documents Collection.
Unknown author (1937)Footage of the cornerstone laying ceremony for Fackenthal Library. B.F. Fackenthal and President John Schaeffer can be seen placing a time capsule in the cornerstone. Film is silent and in color.
Unknown author (1937)Footage showing structural steel work on Fackenthal Library. Note the workman tossing a hot rivet to a riveter above. Film is silent and in color.